Help and support

Getting started in Shopify

1. Measure each roll and associate it with its Shopify variant and dye lot. Receive one continuous piece per roll.
2. Import an order, then enter the number of pieces and each length in metres. Sold quantities do not automatically determine a length.
3. Review the plan and reserve fabric before preparation. A piece must fit on one roll; 3 m and 2 m cannot supply one continuous 4 m piece.
4. Confirm cutting only after it is physically complete. This records a final physical consumption.

Partial cut or changed order

If part has already been cut, use the preparation’s physical review. The affected length is held by roll. Measure only its intact part: it will be released and the rest consumed. Exclude already available stock and other orders’ reservations. Keep the length held if uncertain.

Receive a reusable cut piece as a separate new roll. Shopify cancellation never automatically returns reserved fabric to stock.

Subscription and data

Plan selection and payments are handled by Shopify. You can view and export data, access help and finish physical review of existing reservations without creating new preparations. Open Subscription in the app to check your status or manage your plan.

Cutweft supports online store and manually created Shopify orders. It does not change Shopify inventory, checkout or fulfilment. Planning checks feasibility within 100 eligible rolls and 50 pieces; it does not promise globally optimal remnants.

Contact us

Operated by Arthur Ferreira Macias.

For help, email arthurferreiramacias@gmail.com. Describe the issue and steps to reproduce it. Never send access tokens, passwords or buyer contact details.